Return Policy
At Sizz Glow, we want you to love your shopping experience and the products you purchase from us. However, if for any reason you're not completely satisfied, we've got you covered! Please take a moment to read our return policy below to ensure a smooth return process.
1. Eligibility for Returns
1.1 We gladly accept returns for most items within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
1.2 Certain products are non-returnable:
- Items marked as final sale or clearance.
- Personalized or customized products.
- Gift cards or downloadable software products.
2. Return Process
2.1 Step 1: Request a Return: To initiate a return, contact our customer support at sizzglow@gmail.com or through our Returns Portal. Please include your order number and reason for the return. Once approved, we’ll provide instructions on how to return your item.
2.2 Step 2: Package Your Item: Carefully pack the item in its original packaging along with any accessories, manuals, or other items that came with it. Be sure to include the return authorization number provided by our customer service.
2.3 Step 3: Ship the Item: Ship the item back to us using a trackable shipping service. Sizz Glow is not responsible for return shipping costs unless the item was damaged or defective upon arrival.
3. Refunds
3.1 Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
3.2 Approved Refunds:
- Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that the original shipping cost is non-refundable unless the return is due to our error (such as receiving a damaged or defective item).
3.3 Late or Missing Refunds: If you haven’t received your refund within the specified timeframe, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund after taking these steps, please contact us at [email].
4. Exchanges
4.1 We replace items only if they are defective, damaged, or if you wish to exchange for the same item in a different size or variant (if applicable). Please initiate the exchange process by contacting us within 30 days of receiving the item.
4.2 Exchanges follow the same process as returns. If the requested item is unavailable, we will offer you a full refund.
5. Damaged or Defective Items
5.1 If your item arrives damaged or defective, please contact us immediately at our provided email with photos or video evidence of the issue. We’ll arrange for a replacement or refund at no additional cost to you.
6. Non-Returnable Items
6.1 Certain products are not eligible for returns or refunds:
- Final Sale Items: Any product marked as a final sale cannot be returned.
- Gift Cards: Unfortunately, we cannot process refunds for gift cards.
- Digital Products: Downloadable software products are non-returnable once purchased.
7. Return Shipping Costs
7.1 Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect, damaged, or defective items). We recommend using a trackable shipping service to ensure your return reaches us safely.
7.2 If you are returning a product due to a mistake on our part, we will cover the return shipping cost and provide a prepaid shipping label.
8. International Returns
8.1 International customers are responsible for return shipping costs and any customs fees that may apply. We recommend using a trackable shipping method to ensure that we receive your return.
If you have any further questions about our return policy or need assistance with your return, don’t hesitate to reach out to our customer service team at our provided email. We’re here to help you!
Thank you for shopping with Sizz Glow!